Nationwide Moving of America LLC

We were scammed by these “moving brokers” that claim to set you up with their “network of movers” because they’re not an actual moving company, but supposedly take the stress out of finding out and do it for you. Well we unfortunately believed this lie. Today is the day of our supposed interstate move and there is no one here and no one scheduled. They scammed us out of a $2,000 deposit that they now refuse to give back, of course. And we’re not the only ones. After looking online, several other people describe the same exact experience as us. This is their game, they get the deposit and then don’t fulfill their promise.

Shelby and “Corbin” (he originally said his name is Manny, then hesitated and said his name is Corbin, I’m sure they’re both using fake names) will tell you everything you want to hear. Don’t believe a word.

Do NOT use this company. Do yourselves a massive favor and don’t end up like my husband and I who were scammed by these people. They said they could move us from Texas to Colorado and today was our move day—no one showed up. We’re having to scramble and find another way to move and they don’t want to give us a two thousand dollar deposit back. They will tell you what you want to hear and scam you. This is in May 2021, they’ll also say that these bad reviews are because they used to have different management. Don’t believe the lies.

Move size: 2 Bedroom Home Service cost: $5000

Cut and pasted from my Google review ( https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s114983209524128548234!2s0x0:0x976e64013156b715?hl=en-US )

that includes pictures I took of the forms and the wrong moving truck:

"These pictures, with comments, are (1) one is of the moving truck with movers contracted out by Nationwide Movers, called "speed moving and services". A truck arrived, after a month, on Thursday, June 24th, but it did not have our things on it. We been in contact with Speed Moving and Services, and we aren't really getting anywhere, but, at least, the person in charge there has been both sympathetic and apologetic. I wish I could say the same for the company at the foundation of this debacle. After not getting anywhere with Nationwide Moving of America ("Nationwide Movers'-- the two names are synonyms, intentional? I'm not sure), so, I tried leaving a review on Nationwide Movers Facebook page, but, it would not go through, so I piggy backed my complaint on another Facebook review from another family with similar problems. (2) a picture of the actual paperwork from Nationwide Moving Of America (they give different addresses, one for Ft Lauderdale, the other on Google says Hollywood (on the map they're right next to each other). So, there is no question that this is the place. This review will clear up any confusion on that. (3) a picture of paperwork from Speed Moving and Services, a company that Nationwide Movers of America contracted out So, I am publishing that review here in hopes someone can help my family: "I'm commenting because I'm at my witt's end. I'm a disabled parent with disabled children and this company not only lost our mattresses and mobility equipment (I would have taken my medical supplies and mobility equipment in our vehicle but it wouldn't all fit, not with the children's supplies too) , but when we try and get some sort of reassurance, we are fielded to a person named "Michelle" who has been verbally cruel to us on the phone saying things that should not be said to a stranger, let alone a respectful customer. She had repeated lied to us as well, saying things that we can cross check and verify aren't true. It's been over a month with no guarantee we will see our things again, we end up paying more than we should have. There's no one we can call to get help. This has already been a drawn out emotionally and physically painful process. I feel hopeless and overwhelmed. Who can I go to about this??"

Move size: Studio Service cost: $2500

Nationwide movers of America

Moved from Chicago to Ft Lauderdale.

Pros: Price - at first. $1700. Not bad compared to others around 3k.

Pickup - on time and efficient.

Cons: Price - by the end of it. As soon as the pickup guys came, they said it’s going to cost me more. Doesn’t weigh or measure. He just says he’s done this before and knows. Ok. extra $600. Wow.

Communication - once you sign, no one ever picks up the 800 number or local Ft Lauderdale number either.

Dispatch did pick up a couple times.

Customer service replied by text but eventually got annoyed that I kept asking daily for my stuff and when delivery will happen and begged for even an estimate

date. So they tell you the pickup date and give you a backup date. Ok. For delivery you can tell them the date you want but it doesn’t matter. There’s no backup date, no window, nothing. They just keep saying driver will call you 24 hours before they deliver what? I live in an apartment Bldg and have to reserve an elevator and I work during the week. So need to know before just the day before. Even asked them for 2-3 day window. Nope. These people do not care. They deal with so many people they say and can’t get to us all.

Delivery: where do I begin? They hire 3rd party lovers even though they tell me at first that’s not what they do . And they are pretty much hands off after that. Insurance ? Forget it. They tell 3rd party and they don’t give a shit. The delivery guy finally calls me about 5 days after the day requested. He’s going to show up in two days. Ok. He shows up in an 18 wheeler. A semi truck. My Bldg says they’ve never seen anything like this. And the truck can’t fit in the dock. Of course. So they tell me they will bring a small uhaul, move things there and bring that over. But it’s going to cost me $300. It’s in the fine print of the contract. Wow. But it’s also late in the day and they can’t til the next day. Wow. Next day they show up and thank goodness it’s over.

Total cost around 2600. I would much rather have paid the 3k with a reputable company.

Move size: 1 Bedroom Home Service cost: $2600

This company was incredibly rude to deal with. I asked for a simple quote and, after having to listen to a rant about why their company is better than everyone else's (they even noted that some companies pay homeless people to give good reviews...that should've been a red flag already) - they gave me a quote and said I absolutely won't find any better. I said please email it to me and I'll review - they then said no, I won't even have this price by end of day. I said I understand but I am not ready to make a decision. The sales rep then said "sure, that's how we make money is by giving out quotes all day. good bye" and hung up. I still can't believe it - I would never trust this company now.

Move size: Studio Service cost: $2000

Our movers showed up, packed the van, etc and things were smooth. And we signed for a specific cubic feet. When the scam artists went to deliver, they called me at 5pm for an 8am delivery the next day, STATING MY BILL WAS TRIPLED. Yes TRIPLED, of what was agreed upon. They never numbered the items prior to loading so guess what, when I asked for the numbering sheet they had to pull every thing off and redo it. When I got my final bill, the cubic feet were crossed out and a doubled square footage was wrote in. NOT WHAT I SIGNED BTW!!! These people are the definition of scam artists. Do yourselves a favor and DO NOT use this company!

Move size: 2 Bedroom Home Service cost: $10000

ONE DAY BEFORE our move across the country and on the day the movers were scheduled to pick up our things the company called me saying the movers backed out and that we now had no way to move all of our belongings. I even called them asking where the movers were when no one showed up; I don't think they would have even called to tell me that we now had no way of moving if I hadn't called first. The sales representatives were very helpful, it was never an issue that I couldn't get a hold of them, and they gave a full refund. However, they provided no backup plan and just left us hanging. This was extremely stressful, frustrating, and unprofessional. I would not recommend this company to anyone.

Move size: 2 Bedroom Home Service cost: $2900

Would like to personally call out Chris, and Katie for being trash human beings. Chris, for being a lying and manipulative child. Katie, for being the worst customer service rep I've had the displeasure of speaking to. Avoid this sad excuse of a business at all costs. It's a complete scam, most likely run out of their mother's basement where they live off of the deposits they con out of people. Run away from these greedy, basement dwelling, gremlin fiends! Run away!

Move size: 1 Bedroom Home Service cost: $2500

This is a scam and a con operation. If you make the mistake of giving them your credit card, you are not likely to get any of your "deposit" money back. However, if you read the contract and email a cancellation to "cancel@nationwidemovingstorage.com" within 48 hours you might just get 90% of your money back. If you call or email any of their many other email addresses, you will definitely not get anything back. After the 48 hours had passed, and my salesman had supposedly accepted my cancellation, another of the cons called to say basically 'ha ha, you did it wrong, read the contract and kiss your money goodbye.'

Just to get the occasional good review, they chose a name similar to another business in Florida, but perhaps they want these bad reviews so that customers back out, and they get the money for doing nothing but conning you.

I disputed the transaction with my credit card company, and cancelled the card so these cons couldn't do further damage. Better luck to you.

Move size: Partial Move Service cost: $4000

First I was quoted at $2300 for a studio apartment I was taking is a king bedroom set and couch a love set & (4) Flat screen TV’s & (5) medium boxes I paid a $900 deposit and close to pick up date I was told to pay an additional $250 because Jade Dawson said I went over the square feet I was quoted at then once the movers came I had to pay $935 because they said that Jade who did my quote listed two loveseats also they told me that nationwide are brokers they hire others moving companies I was told 7-10 days it’s been 30 days still no delivery date they couldn’t even tell me the location of where my belongings are every time I call I get no answer when I do get a answer I get told “Did you read your contract” and rushed off the phone I have two small children and we are still in a empty apartment due to Nationwide Jade Dawson have been very disrespectful and rude I moved from Seattle, WA to Houston, TX Which is a (34 hr) drive it should of never took over 30 days I really which I go with these guys I made the worse decision they called me from an ad and I have been treated like I owe them something after I spent 3k on a move!!

Move size: Studio Service cost: $2300

TL; DR: If you care about moving your stuff in time at the price you initially agreed to, I strongly recommend: DO NOT HIRE NATIONWIDE MOVERS. They will leave you with a horrible experience and a hole in your pocket.

I wanted to hire movers to move my stuff from San Francisco to Seattle. My stuff was stored in two places, one in a storage warehouse in SF and another in a residential house in Sunnyvale.

I talked with several movers and nationwide quoted the lowest price with several nice promises, so I hired them for the job without even looking at any reviews.

Although the stuff was delivered at the end without any damage/missing items, I am extremely dissatisfied with their service. I strongly recommend AGAINST hiring them for your move, and I personally would never hire them again.

My dissatisfaction boils down to 3 points:

1. They are untrustworthy and go back on their word.

2. Horrible and arrogant customer service.

3. No transparency about the process.

When I first talked with movers, I had 2 main requirements for which I was willing to pay a premium.

1. I wanted pickup from 2 locations which are slightly distant.

2. I needed the move pickup to be done within the next 2-3 days and delivered within a week after that.

While talking with nationwide, I was promised the following:

1. They will start the move on the day I wanted, or the next day.

2. The quote would include 2 pickups. They said normally it would cost $450 for adding another stop but they will waive that for me.

3. Price for full protection was included in the quote.

I was happy with the deal and agreed to hire them. But they backtracked on all the above 3 promises.

1. They were not the actual movers. They hire some another company to do the actual move. They first hired a company which agreed to make the move on the day we agreed upon. I talked with them and set an appointment at the warehouse for the pickup (the warehouse charges a $100 fee if the appointment is rescheduled). I informed nationwide about the fee and they promised the pickup will happen on time. However, nationwide canceled the contract with the mover company, just within an hour before the appointment! When I called them, they didn't give me any reason or explanation and just said they will move my stuff the next day with another company. This was after the initial company was ready to pick up my stuff and I told them about the $100 fee. They just said, we can't do anything, and told me pay the fee and reschedule (Luckily for me, the storage warehouse I used to store my stuff, Makespace, was kind and generous enough to waive this fee for me after I told them about the screw up of the movers, and I highly recommend using Makespace!). Then they hired LA Movers who did collect my stuff the next day. However, instead of starting the move that day itself like they promised, they didn't start the move until 7 days later. I was never told about this delay before!

2. On the day of the pickup, LA movers called me and said the second pickup was not included. When I called nationwide, they said I need to pay another $150 for the second pickup. When I mentioned the previous agreement, I was told it's free only if the second place is within 10 miles. But they initially mentioned they waived $450 for me, that was a flat-out lie. The customer service rep I was talking to was extremely rude and basically said I don't care what you heard before but shell out another $150 by the end of day or forget about the second pickup, and cut the call on my face while I was talking! So I paid the extra money. I wasn't even allowed to talk with rep I initially talked with.

3. The last thing I was promised was full protection. If any damage happens to any item while in the hands of the mover, they will pay me for its cost completely. But when LA movers sent me their agreement, I found that it asked me to sign a waiver for that very protection! And said they will offer a base protection where if they break my monitor worth 500$, they will pay me only 2$ for it! And I was charge extra to add on that protection, that nationwide initially promised.

I had a very stressful and tiresome experience, and I was constantly forced to shell out more and more money, when ironically this is exactly what nationwide warned will happen if I choose someone else who quoted lesser price for the move.

Move size: 1 Bedroom Home Service cost: $2500

I moved from iowa to colorado, a 11 hour drive.

where to being, i paid 3,000+ for A ONE BEDROOM, and when they arrived they said they didn't have enough space, so i either A) had to pay more or B) leave a couch behind, so i left a couch behind. JUNE 5TH, almost a MONTH ago, it has taken almost a MONTH to take my items 11 hours away, ive called over 10 times, only got 2 answers, apparently on the paperwork they were supposed to leave a number to call so i could call the movers, no luck, no number, so i called the next day and the girl who answered said, it should be here in 4/5 days, no luck. 8 more days and it'll be a month, im in an empty apartment, no communication on whats going on and every voicemail and email i've sent hasn't been answered. dont use this company.

Move size: 1 Bedroom Home Service cost: $4300

We paid the first of three installments to move from Texas to Florida well in advance of our move and were assured they would be able to move us by the end of the month. The day they were supposed to pickup our belongings, we were told they did not have a truck available and it would be another couple of days. Needless to say, we never received a call from them or a truck driver confirming pickup. Tried to reach them multiple times without success. The associate who was working with us vanished. When we finally reached a sales associate, he was rude & disrespectful. We were told to wait for a call from the truck driver, which never came. Late in the day before the day we had to be moved out, we again reached out to them and were told our moved was cancelled. This left us scrambling to make other arrangements and would up moving ourselves. I am now battling to receive a refund on the money I put down.

Save yourself a lot of grief and hire a reputable company.

Move size: 1 Bedroom Home Service cost: $2850

I see many people have spelled out the issues with Nationwide so I won't beat a dead horse. Others have pointed out their dishonesty which I also experienced so I'll leave that alone. I was not aware of this blog when I made my move but I wish I was. No way would I have gone with Nationwide.

All this being said, please know the facts:

they ARE NOT a moving company but instead a BROKER who will farm out your move to others. You can do this yourself and save $$. I ended up with 3 companies involved in my move resulting in cost increases and missing/damaged items.

They will promise these experienced and trained staff to move your stuff: on the sending and receiving end the "movers" were seemingly kids who were totally unqualified to do the job. I actually had to show one how to use a hand truck.

They will offer you a "binding estimate" which apparently means nothing because the cost of my move almost doubled AFTER they go my stuff on the truck. NEVER do an estimate over the phone. ALWAYS have the company come out and give you a written estimate.

Just a few of the issues I experienced. Hope this helps and good luck!

Move size: 1 Bedroom Home Service cost: $4000

This company is not a moving company. They find a cheap/ unheard of moving company and then leave the rest to you. Dan lies and says the delivery will happen in 4-7 days. Jade calls you a week before your move and tries to scare you into paying more even when you haven't reached your total cubic footage. Goodness knows what the $900 deposit goes to because it's not towards the move. You have to pay the movers in cash (half before and half upon arrival). The movers I was given were, "Best Mover's for You" who lost three of my big items. I had to sit on the truck until I was given a partial refund. Steve the dispatcher was kind of helpful at getting me my stuff back, but he sounded like he couldn't be less bothered if he tried. If you're still within the period to get your deposit back, please do. Just hire a Uhaul and make the trip yourself. It's a lot of work but it saves you so much stress.

Move size: Studio Service cost: $2380

I paid a deposit to this company and cancel the same day stating that a big company was going to move I sent emails to both the sales and cancellation email. I had two members call me on saying I have you set up for the move and I told her it was cancel and she told me the date. Then I received a call yesterday saying the have a driver that can pick up my items and I told them im awaiting my refund and I need it now. I been waiting over a month to receive my refund. They tell you people will reach out and never do. Please dont used this company

Move size: 2 Bedroom Home Service cost: $3800

Move from 98315 to 31558

P/U 06/07/2021

Delivery TBD as of 08/09/2021

Amount paid to date: $12,000

Original quote was $9,514.38 for 1050 cf and 7,350 pounds

No weight was provided. Loading crew forced cash transfers as loading took place, $ based on cf

Freight is now MIA. Company contacts no longer respond to inquiries

This was a military move. Weight tickets were required. None provided.

Exploited a service member. Over-charged on site. Goods are missing. Did not weigh specific goods.

Move size: 2 Bedroom Home Service cost: $15115

STAY AWAY FROM THIS COMPANY!!! I cannot stress this enough. Every single one of the reviews below are exactly what I've experienced from Nationwide.

I scheduled a move with them for July 1st as I was leaving July 2nd to drive across the country. They were set to pick up in PA and deliver to CA. The week of the move, we hadn't received any update on when the movers were going to show up, and we needed to be on the road July 2nd to make it to our destination on time. I called Andy a number of times and he continued to assure me they'd be there July 1st, at the latest, July 2nd. So we waited. July 1st rolls around, no movers. July 2nd rolls around. We're trying to get on the road and I'm calling Andy and Jade every hour on the hour trying to get in touch with someone about when these movers are going to show up, and no one will answer their phone. Finally at 4pm I get a call from someone in broken English that they'll be there in a half hour.

When they showed up, I was very surprised to see that it was NOT Nationwide, it was some other company? Apparently without my knowledge Nationwide had boooked another company, Instamove, to transport my belongings. I was never informed they were a broker, and I was never informed that some other company I'd never heard of would be in possession of my belongings. I was extremely hesitant to even let them take my stuff but I had to be on the road, so they loaded up the vehicle and left.

Now here we are at August 3rd, over 21 business days from pickup and over 21 business days from first available delivery date, which I listed as July 7th. I contacted Andy who referred me to call Instamove directly because he didn't know the status of my belongings. So I tried to contact instamove. I have sent them 10 emails and have called them just as many (if not more) times and left voicemails. I have received a total of 2 emails back, and I've never once been able to contact them by phone. Their first response was stating that they had paused my delivery because they never received a delivery date, which is absolute bs as I have a signed contract with the first available delivery date, and a signed contract stating delivery will be in 7-21 business days, which I attached and sent back to them. I contacted them again saying that if I didn't get a response I'd assume that my items were lost or stolen, as I've been unable to get an answer for over a month now and they've exceeded the contract dates for delivery.

I also emailed Andy, who had his manager call me. A manager who proceeded to scream at me on the phone, insult me, swear at me, and refuse to answer my questions. When I asked where my stuff is (keep in mind it's been over a month since pickup) he stated it was in a warehouse in New Jersey awaiting transit. My stuff was picked up in PA and sent to Jersey? The opposite direction of the destination? So I asked how he knew that, and if he'd gotten in touch with the company. He said no, he was still waiting on a response. I asked why we can't get a response from them on where my stuff is and when it will be delivered and he said "because they don't have an answer for you". So I asked him then how does he know where my stuff is to be able to tell me that it is in a warehouse in New Jersey if the moving company that HAS my stuff has no idea, and he started screaming and cursing at me again telling me that I'm condescending and that "that's the stupidest f-ing question I've ever heard". I recorded the conversation because this company is completely dishonest and has no qualms against lying, and I've seen the way they gaslight and insult customers for speaking out against them.

He also kept stating that by "federal law" moving companies have 30 days to deliver, which is completely false. There is no federal law (and I even contacted the police and the federal department of transportation) that states they have 30 days - dates are agreed upon by the customer and transporter and signed in the contract. The manager at Nationwide kept cutting me off, interrupting me, berating me, and being a generally awful human being to me and saying that the dates in my CONTRACT are just estimates. Then why did we sign for them? If I had been made aware of ANY of this up front I would have run far far away.

Move size: 2 Bedroom Home Service cost: $3179

Save yourself some frustration and sleepless nights. I signed their contract on 9/27/21 for an 11/20/21 move date. The sales gal "Jay" was pushy in having me sign the contract as they don't "hold" that quote price for you. She showed me several glowing reviews on their website but after checking the BBB I saw an "F" rating for them with horrible reviews. I found a few other sites as well with bad reviews. I canceled in less than 8 hours of signing their contract - which states a full refund of the deposit minus 10% processing fee if you cancel within 24-48 hours of signing and to allow 10 business days for them to process the credit. If you dispute the charge before the 10 business days you FORFEIT your entire deposit. I emailed my cancellation notice to the email in the contract and on 10/9 I finally got an email from them stating they would cancel and refund. I waited another 5 business days and disputed the charge after my credit card company said no credit as of yet. My credit card company gave me a conditional credit for the full amount but in less than 2 weeks the charge re-appeared stating the moving brokers had provided a copy of the contract I signed. I had also provided them with that contract, my cancellation email and the moving brokers email stating they would cancel/credit. The charge was again removed and the dispute team contacted Nationwide again. After 11 weeks and 1 day my credit card company closed my dispute in my favor for the full amount. I asked for the full amount due to Nationwide breaching their own contract by not issuing my credit in the 10 business days. I was lucky - others have not so save your time, money and sanity and avoid these scammers like the plague!

Move size: 1 Bedroom Home Service cost: $2731

They have an F rating with BBB which is the lowest possible.

They estimated our moving cost twice, increasing the amount the 2nd time, then they hired a terrible company called Instamove inc to move our furniture who raised the rate another 2 grand. We had no knowledge of instamove inc. Many damages later to our furniture, no one returns our calls or emails. They take your money and don’t want to hear from you again. Don’t bother with this company, scam artists.. starting with Jason p. The company needs to be closed down for good. I would never recommend.

Move size: 2 Bedroom Home Service cost: $10819